Pet travel handbag backpack backpacks are convenient and breathe multi -function can fold the cat bag and dog bag - Catmeou Pet bag

If you do not receive any email from catmeou after you successfully place the order, please check your spam, they may be blocked. If there is still no please contact us. Normally, catmeou will send you an confirm Email after you ordered, and when we ship the goods, we will send you a second e-mail about the tracking number.

You have 3 options to track your parcel:

1. Online tracking order status
Visit the following address to check the latest logistics status of your order through your email address.
Track my order

2. Got a catmeou account?
Log in your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.


3. I don't have a catmeou account yet

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, don’t stress! Your order will usually take around 2-4 business days to be dispatched.



*Please note, tracking can take around 48 hours to update after dispatch.

Simply email us within 12 hours . Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email.

We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around the end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

Please contact our customer service team if there is any question concerning the time to dispatch.

Orders will be processed within 3 business days.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.