Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Retrun Address

807 Pottawatomie Ave, Manhattan, KS 66502, United States
note:catmeou does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the refund which will take 2-3 business days.

Refund process:

• To request a refund, please send an email to support@catmeou.com and indicate your order number in the subject line and explain the reason for the refund request in the email. We will respond within 24 hours after the consumer sends the email (except weekends)
• If it is a product quality problem, customers need to take photos or record small videos and then email us: support@catmeou.com. We support resending new products or a full refund. The resending time of the new product is the same as the normal delivery time. The full refund will be returned to the customer within 3 business days.
• If the product described does not match the actual situation, please contact us for the original postal address. If the customer is not clear, you can contact us by email at support@catmeou.com. If it is a product quality problem, customers need to take photos or record small videos and then email us: support@catmeou.com. We support resending new products or a full refund. The resending time of the new product is the same as the normal delivery time. The full refund will be returned to the customer within 3 business days.
• If the product described does not match the actual situation, please contact us for the original postal address. If the customer is not clear, you can contact us by email at support@catmeou.com.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@catmeou.com

Exchanges (if applicable

We only replace items if they are defective or damaged. If you need to exchange it, send us an email at support@catmeou.com.

Note:

Products returned due to discrepancies in description will not charge any fees to consumers.
All costs (including freight, etc.) caused by quality problems are borne by us

Package Return Address1001 Tongluowan Building, Hong Kong